Hospice intake takes 45 minutes on the average paper form and 30% of families drop off mid-process. Caregiver onboarding pulls clinical leads away from patients for 6 to 10 hours per hire. The CRM your last admin chose probably can't sign a BAA. Wysera ships hospice-specific surfaces for all of these inside one platform.
What breaks today
Paper or PDF intake forms have a 30 to 40% abandonment rate before submission, costing $1,200 to $2,500 per lost admission.
Caregiver onboarding workflows live in spreadsheets and email threads, with credentials, training records, and TB tests scattered across 5 to 8 tools.
HubSpot, Salesforce, and Pipedrive cannot legally store PHI without a signed BAA, which they do not offer to SMB hospice agencies at standard pricing tiers.
Chart reviews backlog because the clinical lead is the only person who reads them, and there is no agent surfacing what changed.
How Wysera handles it
Hospice intake (OpsWyse module)
Conversational intake forms that capture demographics, diagnosis, primary caregiver, and Medicare details in 8 to 12 minutes (versus 45 on paper). Family-friendly UX. Auto-routes to admissions nurse with a Wyse-drafted welcome message ready for approval.
Caregiver onboarding (OpsWyse HR module)
Pre-built workflow for caregiver hires: credentials capture, training tracking, TB test reminders, background check status, equipment assignment. Cuts the typical 6 to 10 hour clinical-lead-led onboarding to a 90-minute review.
Clinical chart review (OpsWyse module)
Wyse reads new chart updates overnight and surfaces what changed: med additions, vitals out of range, family communication flags. The clinical lead reviews a synthesized morning brief instead of opening every chart.
HIPAA-ready Enterprise tier
BAA available on Enterprise. SOC 2 in progress. SSO and SAML supported. Data residency controls on the roadmap. Built for hospice agencies that need compliance without the Salesforce Health Cloud price tag.
Honest context
Why not HubSpot, Salesforce, or a generic EMR alone?
HubSpot and Salesforce SMB tiers do not sign BAAs, which is a non-starter for any PHI. Salesforce Health Cloud signs BAAs but starts at $300/seat/month and requires an implementation partner. Standalone EMRs (Hospicelink, Suncoast, MatrixCare) handle clinical workflows well but leave you with a separate CRM, separate intake forms, and no agent drafting communications. Wysera bundles intake, CRM, HR onboarding, and chart-review synthesis under one BAA, at $299/month for 10 seats on the Pro Bundle ($999/month for Enterprise with HIPAA).
Wysera is the right pick for
Hospice agencies with 5 to 100 caregivers, 50 to 500 active patients, and an admissions team tired of paper forms and caregiver onboarding chaos.
Wysera is not the right pick for
Hospital-system hospice with deep Epic, Cerner, or Allscripts integration requirements. Stay on the EMR's adjacent CRM module or run Salesforce Health Cloud.
For hospice ops
See how Wysera handles hospice intake end to end.
Hospice intake demo: 8-minute conversational form, Wyse-drafted welcome to family, caregiver onboarding workflow. Live walkthrough in 20 minutes.
Frequently asked
Is Wysera HIPAA-compliant for hospice agencies?
HIPAA-ready on the Enterprise tier with a signed Business Associate Agreement (BAA). SOC 2 is in progress. SSO, SAML, and audit logging are available. Most hospice agencies adopt the Enterprise tier specifically for BAA coverage on PHI workflows.
How does Wysera's hospice intake compare to paper or PDF forms?
Wysera's conversational intake averages 8 to 12 minutes versus 45 on paper. Abandonment rates drop from 30 to 40% on paper to roughly 8 to 12% on the conversational flow. Each completed intake represents $1,200 to $2,500 in retained admission value.
Can Wysera replace our EMR?
No. EMRs handle clinical documentation, medication management, billing claims, and regulatory reporting. Wysera handles the CRM, intake, caregiver onboarding, chart-review synthesis, and family communications around the EMR. Most hospice agencies run both, with Wysera as the operator surface and the EMR as the clinical system of record.
How does caregiver onboarding work in Wysera?
OpsWyse ships a hospice-shaped HR workflow: credentials capture, training tracking, TB and background check reminders, equipment assignment, supervisor pairing. The clinical lead reviews each onboarding milestone via Wyse-drafted summaries instead of running every step manually.
What does Wysera cost for a hospice agency?
Pro Bundle is $299/month for 10 seats (covers CRM, intake, HR, content). Enterprise is $999/month with HIPAA BAA and additional compliance features. Most 25 to 50 caregiver agencies land on the Enterprise tier. Annual plans save 20% on either tier.
Can my existing caregivers access Wysera on mobile?
Yes for the core surfaces (intake submission, training acknowledgment, schedule view). The full caregiver mobile experience is on the 2026 roadmap. For now, most agencies use Wysera primarily on the admin and clinical-lead side, with caregivers receiving SMS and email updates Wyse drafts.
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