Hospice intake takes 45 minutes on the average paper form and 30% of families drop off mid-process. Caregiver onboarding pulls clinical leads away from patients for 6 to 10 hours per hire. The CRM your last admin chose probably can't sign a BAA. Wysera ships hospice-specific surfaces for all of these inside one platform.
The short answer
Wysera ships hospice-specific intake, caregiver onboarding and clinical chart review inside one CRM. HIPAA readiness and SOC 2 are both in progress, so check where they stand before planning a PHI workflow around them.
- Built for
- Hospice agencies with 5 to 100 caregivers, 50 to 500 active patients, and an admissions team tired of paper forms and caregiver onboarding chaos.
- Not built for
- Hospital-system hospice with deep Epic, Cerner, or Allscripts integration requirements. Stay on the EMR's adjacent CRM module or run Salesforce Health Cloud.
- Category
- Healthcare vertical
- Replaces
- A separate CRM, marketing tool, and content stack
- Pricing
- One flat bundle price, 20% off annual
- Approval model
- Wyse drafts, a human approves before anything ships
Live worksheet
What the leaks are worth in your hospice
Referrals lost to slow intake and caregivers lost to slow onboarding both show up in census. Both are measurable.
Your recovered census
$167,028 a year
$13,919 a month, on the numbers you entered.
- Admissions won on response time$108,000
Spread across the episode.
- Caregiver days not lost to onboarding$40,320
Every open role, every month.
- Staff hours returned from paperwork$18,708
Intake collected before the visit.
These are your numbers, not our claims. Every field marked your estimate is something you are guessing at, and the total moves with it. Where a row is spend you stop paying, your own Wysera budget is already subtracted from it. Nothing here is a promise about what Wysera will do for you.
Walk through these numbersTake it with you
The hospice playbook, printable
The four leaks, what to fix in what order, a blank ROI worksheet, and the six questions to ask every vendor on your list. No email required.
What breaks today
Paper or PDF intake forms have a 30 to 40% abandonment rate before submission, costing $1,200 to $2,500 per lost admission.
Caregiver onboarding workflows live in spreadsheets and email threads, with credentials, training records, and TB tests scattered across 5 to 8 tools.
HubSpot, Salesforce and Pipedrive cannot legally store PHI without a signed BAA, and they do not offer one to SMB hospice agencies at standard pricing tiers, which leaves the CRM side of the operation working around the EMR.
Chart reviews backlog because the clinical lead is the only person who reads them, and there is no agent surfacing what changed.
How Wysera handles it
Hospice intake (OpsWyse module)
Conversational intake forms that capture demographics, diagnosis, primary caregiver, and Medicare details in 8 to 12 minutes (versus 45 on paper). Family-friendly UX. Auto-routes to admissions nurse with a Wyse-drafted welcome message ready for approval.
Caregiver onboarding (OpsWyse HR module)
Pre-built workflow for caregiver hires: credentials capture, training tracking, TB test reminders, background check status, equipment assignment. Cuts the typical 6 to 10 hour clinical-lead-led onboarding to a 90-minute review.
Clinical chart review (OpsWyse module)
Wyse reads new chart updates overnight and surfaces what changed: med additions, vitals out of range, family communication flags. The clinical lead reviews a synthesized morning brief instead of opening every chart.
Where compliance actually stands
SOC 2 Type II is in progress with the audit underway, and HIPAA readiness is in progress alongside it. A Business Associate Agreement is available on request for healthcare customers. Live now: encryption in transit and at rest, role-based access control, and audit logging. SSO, SAML and data residency controls are on the roadmap. Current status is published on the trust page rather than promised here.
Honest context
Why not HubSpot, Salesforce, or a generic EMR alone?
HubSpot and Salesforce SMB tiers do not sign BAAs, which is a non-starter for any PHI. Salesforce Health Cloud signs BAAs but starts at $300/seat/month and requires an implementation partner. Standalone EMRs (Hospicelink, Suncoast, MatrixCare) handle clinical workflows well but leave you with a separate CRM, separate intake forms, and no agent drafting communications. Wysera bundles intake, CRM, HR onboarding and chart-review synthesis at one flat price for 10 seats, with a BAA available on request. SOC 2 Type II is still in progress, so if your procurement needs the report in hand rather than the audit underway, say so early and we will tell you where it stands.
Wysera is the right pick for
Hospice agencies with 5 to 100 caregivers, 50 to 500 active patients, and an admissions team tired of paper forms and caregiver onboarding chaos.
Wysera is not the right pick for
Hospital-system hospice with deep Epic, Cerner, or Allscripts integration requirements. Stay on the EMR's adjacent CRM module or run Salesforce Health Cloud.
For hospice ops
See how Wysera handles hospice intake end to end.
Hospice intake demo: 8-minute conversational form, Wyse-drafted welcome to family, caregiver onboarding workflow. Live walkthrough in 20 minutes.
Frequently asked
Is Wysera HIPAA-compliant for hospice agencies?
A HIPAA Business Associate Agreement is available on request for healthcare customers, and field-level redaction of PHI before AI processing is supported. HIPAA readiness work and the SOC 2 Type II audit are both still in progress, so the honest answer is that the contract is available and the certification is not finished. Live today: encryption in transit and at rest, role-based access control, and audit logging. The trust page carries the current status.
How does Wysera's hospice intake compare to paper or PDF forms?
Wysera's conversational intake averages 8 to 12 minutes versus 45 on paper. Abandonment rates drop from 30 to 40% on paper to roughly 8 to 12% on the conversational flow. Each completed intake represents $1,200 to $2,500 in retained admission value.
Can Wysera replace our EMR?
No. EMRs handle clinical documentation, medication management, billing claims, and regulatory reporting. Wysera handles the CRM, intake, caregiver onboarding, chart-review synthesis, and family communications around the EMR. Most hospice agencies run both, with Wysera as the operator surface and the EMR as the clinical system of record.
How does caregiver onboarding work in Wysera?
OpsWyse ships a hospice-shaped HR workflow: credentials capture, training tracking, TB and background check reminders, equipment assignment, supervisor pairing. The clinical lead reviews each onboarding milestone via Wyse-drafted summaries instead of running every step manually.
What does Wysera cost for a hospice agency?
Pro Bundle is one flat price for 10 seats (covers CRM, intake, HR, content). Enterprise adds cross-org administration and the tighter compliance controls. Most 25 to 50 caregiver agencies land on the Enterprise tier. Annual plans save 20% on either tier.
Can my existing caregivers access Wysera on mobile?
Yes for the core surfaces (intake submission, training acknowledgment, schedule view). The full caregiver mobile experience is on the 2026 roadmap. For now, most agencies use Wysera primarily on the admin and clinical-lead side, with caregivers receiving SMS and email updates Wyse drafts.
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