Wysera playbook · wysera.ai/for/hospice
Hospice agencies: where the revenue leaks, and what to fix first
Hospice intake takes 45 minutes on the average paper form and 30% of families drop off mid-process. Caregiver onboarding pulls clinical leads away from patients for 6 to 10 hours per hire. The CRM your last admin chose probably can't sign a BAA. Wysera ships hospice-specific surfaces for all of these inside one platform.
1. The four leaks
- 01Paper or PDF intake forms have a 30 to 40% abandonment rate before submission, costing $1,200 to $2,500 per lost admission.
- 02Caregiver onboarding workflows live in spreadsheets and email threads, with credentials, training records, and TB tests scattered across 5 to 8 tools.
- 03HubSpot, Salesforce, and Pipedrive cannot legally store PHI without a signed BAA, which they do not offer to SMB hospice agencies at standard pricing tiers.
- 04Chart reviews backlog because the clinical lead is the only person who reads them, and there is no agent surfacing what changed.
2. What to fix, in order
Step 1. Hospice intake (OpsWyse module)
Conversational intake forms that capture demographics, diagnosis, primary caregiver, and Medicare details in 8 to 12 minutes (versus 45 on paper). Family-friendly UX. Auto-routes to admissions nurse with a Wyse-drafted welcome message ready for approval.
Step 2. Caregiver onboarding (OpsWyse HR module)
Pre-built workflow for caregiver hires: credentials capture, training tracking, TB test reminders, background check status, equipment assignment. Cuts the typical 6 to 10 hour clinical-lead-led onboarding to a 90-minute review.
Step 3. Clinical chart review (OpsWyse module)
Wyse reads new chart updates overnight and surfaces what changed: med additions, vitals out of range, family communication flags. The clinical lead reviews a synthesized morning brief instead of opening every chart.
Step 4. HIPAA-ready Enterprise tier
BAA available on Enterprise. SOC 2 in progress. SSO and SAML supported. Data residency controls on the roadmap. Built for hospice agencies that need compliance without the Salesforce Health Cloud price tag.
3. Your ROI worksheet
Fill these in with the people who know the numbers. The live version at wysera.ai/for/hospice#roi does the arithmetic.
| Input | Your number |
|---|---|
| Referrals a month | |
| Referrals that convert to admission | |
| Same, with same-day intake response(your estimate) | |
| Revenue per patient episode | |
| Hours a week on intake paperwork | |
| Same, with conversational intake(your estimate) | |
| Loaded cost of a staff hour | |
| Caregiver roles open at any time | |
| Days faster to onboard each hire(your estimate) | |
| Margin a caregiver generates a day |
4. Questions to ask any vendor
- Is Wysera HIPAA-compliant for hospice agencies?
- How does Wysera's hospice intake compare to paper or PDF forms?
- Can Wysera replace our EMR?
- How does caregiver onboarding work in Wysera?
- What does Wysera cost for a hospice agency?
- Can my existing caregivers access Wysera on mobile?
Wysera answers all six at wysera.ai/for/hospice. Ask every vendor on your list the same ones and compare the answers side by side.
5. The honest fit test
Good fit: Hospice agencies with 5 to 100 caregivers, 50 to 500 active patients, and an admissions team tired of paper forms and caregiver onboarding chaos.
Poor fit: Hospital-system hospice with deep Epic, Cerner, or Allscripts integration requirements. Stay on the EMR's adjacent CRM module or run Salesforce Health Cloud.
Wysera · wysera.ai · Every number in the worksheet is yours to supply. Nothing in this playbook is a promise about results.