Terms, without
the fog.

These Terms of Service (the Terms) are a contract between you and Wysera HQ Ltd, 8 The Green, Suite A, Dover, DE 19901, USA (Wysera, we, us). They apply when you create an account, join the waitlist, or use wysera.ai, postwyse.com, opswyse.com, or the Wyse AI.

If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and you means that company.

Two other documents form part of this agreement: the Privacy Policy and, where we process personal data on your behalf, the Data Processing Addendum. The Refund Policy governs refunds and renewals and is incorporated here by reference.

You need an account to use the Service. You are responsible for the accuracy of your account details, for keeping credentials secure, and for what happens under your account.

• You must be at least 16. The Service is built for businesses and is not directed at children.
• One person, one login. Do not share credentials between people; invite them as users instead.
• Tell us promptly at hi@wysera.ai if you believe an account has been compromised.
• Workspace admins can add, remove, and change the permissions of users, and can access workspace content those users create.

We grant you a non-exclusive, non-transferable right to use the Service during your subscription, for your own business purposes, subject to these Terms.

We improve the product continuously, which means features change. We will not remove a material feature you are paying for without notice to account admins. If we discontinue a paid feature you rely on and cannot offer a reasonable equivalent, you may cancel and we will refund the unused portion of any prepaid term for that feature.

We do not promise uninterrupted availability. We do not currently offer a contractual uptime SLA on standard plans; where an SLA applies it will be in a signed order form.

You own your Customer Data. We do not acquire ownership of it by processing it.

You grant us the limited licence we need to run the Service for you: to host, store, transmit, display, and process Customer Data, and to create backups. That licence exists to deliver the product and for no other purpose. It ends when the data is deleted.

• We do not sell Customer Data, and we do not share it with advertisers.
• Customer Data never trains public AI models, and is never included in fine-tuning datasets for public release.
• You can export your Customer Data in a machine-readable format at any time while your account is active.
• On deletion, workspace data is hard-deleted within 30 days, except where law requires us to keep it, such as tax invoices.

You are responsible for having the right to put Customer Data into the Service, including any consents needed from the people it describes. Where that data is personal data and we process it for you, the DPA sets out each side's obligations.

Do not use the Service to:

• Send unsolicited bulk messages, or anything that breaches anti-spam law such as CAN-SPAM, CASL, or the GDPR's rules on direct marketing.
• Impersonate a person or organisation, or misrepresent who a message is from.
• Break the law, infringe someone's rights, or publish material that is unlawful, defamatory, or harassing.
• Upload malware, probe or attack our infrastructure, or attempt to reach another tenant's data.
• Reverse engineer the Service, resell it, or use it to build a competing product.
• Circumvent usage limits, rate limits, or billing, including by creating multiple accounts to avoid them.
• Generate content designed to deceive, including fake reviews or fabricated endorsements.

Sending through the Service also means following the rules of the channel you send on, and of any integration you connect.

Wyse drafts. A human approves. That sentence is the whole design of the product and it is also the allocation of responsibility in this agreement.

• Output can be wrong. AI systems produce confident text that is sometimes inaccurate. Review Output before you send it, publish it, or act on it.
• Output is not professional advice. Nothing Wyse generates is legal, medical, financial, tax, or clinical advice, regardless of how it is phrased or which product generated it.
• You are responsible for what you send. Once you approve Output and it goes out under your name, it is your communication.
• We do not claim ownership of Output. As between you and us, Output generated for your workspace is yours, and it is Customer Data for the purposes of these Terms.
• Output may not be unique. Similar prompts can produce similar results for different customers, so we cannot promise Output is original or that you can register rights in it.

Every Output is logged with its prompt, the model used, and the result, so you can audit any decision after the fact. Retention for those logs is described in the Privacy Policy.

The Service connects to third-party tools such as Google Workspace, HubSpot, Slack, Notion, and Salesforce. Those connections run on the permissions you grant and can be revoked by you at any time.

We do not control those third parties. Their terms govern their services, their availability is theirs to maintain, and if one changes or removes an API we may have to change or remove the integration. We will tell account admins when that affects a connector you use.

Prices are on the pricing page or in your order form. Unless stated otherwise, fees are in US dollars and exclude tax.

The Refund Policy has the full detail, including how to request a refund and how long it takes. Please talk to us before filing a chargeback; we can usually fix a billing problem faster directly.

Some parts of the Service are labelled early access, beta, or preview. Those are provided as-is, may change or disappear, and are excluded from any warranty or service commitment in these Terms.

We will not move a feature out of early access and start charging for it without telling you first.

Each side may receive information the other treats as confidential. Each side agrees to protect the other's confidential information with at least reasonable care, to use it only for this agreement, and not to disclose it except to people who need it and are under similar obligations.

This does not cover information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law. Where disclosure is legally required, the receiving side will give notice if it is lawfully able to.

We own the Service: the software, models, interfaces, documentation, and brand. Nothing here transfers that to you beyond the right to use it described above.

You own your Customer Data and, as between us, your Output. You also own your brand, and the licence you give us to display your name or logo is limited to running the Service for you. We will ask before using your name or logo as a customer reference, and you can withdraw that permission.

If you send us feedback or product ideas, we can use them without obligation or payment. That is not a claim on your data; it is so we can act on a suggestion without a negotiation.

We warrant that we will provide the Service with reasonable skill and care, and that we will not materially reduce the security protections described on /security during your subscription.

Beyond that, and to the maximum extent the law allows, the Service is provided as is. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that Output will be accurate, complete, or suitable for your purpose.

Some jurisdictions do not allow certain disclaimers. Where that is the case, this section applies to the extent permitted and your statutory rights are unaffected.

Neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if told such damages were possible.

Each side's total liability arising out of this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim. If you have not paid us anything, the cap is USD 100.

These caps do not apply to:

• your obligation to pay fees you owe;
• either side's indemnity obligations under the section below;
• fraud, wilful misconduct, or gross negligence, or death or personal injury caused by negligence;
• anything that cannot be limited under applicable law.

We will defend you against a third-party claim that the Service, used as permitted, infringes their intellectual property, and pay damages finally awarded or agreed in settlement. If the Service becomes subject to such a claim, we may modify it, obtain a licence, or terminate the affected subscription and refund the unused prepaid portion.

You will defend us against a third-party claim arising from your Customer Data, your use of the Service in breach of the acceptable use section, or Output you approved and sent.

In both cases the indemnified side must give prompt notice, let the other control the defence, and provide reasonable cooperation. No settlement that admits fault or imposes an obligation is binding without the indemnified side's consent.

You can cancel at any time from account settings, with the billing consequences described above.

We may suspend an account, with notice where practical, if it is being used in breach of the acceptable use section, if it threatens the security or stability of the Service, if an invoice is unpaid after notice, or while a chargeback is investigated. Where we can narrow the suspension to the offending activity rather than the whole account, we will.

Either side may terminate for material breach if the breach is not cured within 30 days of written notice.

On termination your right to use the Service stops. You can export Customer Data for 30 days afterwards, after which it is deleted per the Privacy Policy. Sections that by their nature should survive do: fees owed, confidentiality, intellectual property, warranties, liability, indemnity, and governing law.

We update these Terms when the product or the law changes. Material changes are announced by in-app banner and by email to account admins at least 14 days before they take effect.

The date at the top is always the current version, and prior versions are available on request. If you do not accept a material change, cancel before it takes effect; continuing to use the Service after that means you accept it.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The courts of Delaware have exclusive jurisdiction, and both sides consent to venue there.

The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing anything, email hi@wysera.ai and give us 30 days to resolve it. Most disputes are billing misunderstandings and are faster to fix directly. Nothing here stops either side seeking injunctive relief to protect intellectual property or confidential information.

If you are a consumer, mandatory protections and courts of your country of residence still apply, and nothing here removes them.

• Entire agreement. These Terms, the Privacy Policy, the DPA, the Refund Policy, and any order form are the whole agreement, and replace prior discussions.
• Severability. If a provision is unenforceable, the rest stays in force and the provision is limited to the minimum extent needed.
• No waiver. Not enforcing something once does not waive it later.
• Assignment.Neither side may assign without the other's consent, except to a successor in a merger or sale of substantially all assets, on notice.
• Force majeure. Neither side is liable for delays caused by events outside its reasonable control, though this does not excuse payment.
• Notices. To us, hi@wysera.ai. To you, the email on your account or an in-app notice.
• No partnership. This agreement does not create a partnership, agency, or employment relationship.

Questions about these Terms go to hi@wysera.ai, or write to Wysera HQ Ltd, 8 The Green, Suite A, Dover, DE 19901, USA.

For data protection questions specifically, the Privacy Policy and the DPA are the documents you want.