Legal · Refunds
Refunds, made simple.
This policy explains when you can get a refund on a Wysera subscription, how to request one, and what is non-refundable. It forms part of our Terms of Service.
Overview
We want you to be satisfied with Wysera. If the product is not the right fit, you can cancel at any time and, in the cases described below, request a refund. Refunds are issued to the original payment method.
14-day money-back guarantee
New paid subscriptions come with a 14-day money-back guarantee. If you request a refund within 14 days of your first payment on a plan, we will refund that payment in full. This applies once per customer.
Cancellations & renewals
Monthly plans
You can cancel a monthly plan at any time from your account settings. Cancellation stops the next renewal; your plan stays active until the end of the current billing period. Partial months are not refunded outside the 14-day window.
Annual plans
Annual plans can be cancelled at any time and will not renew. Outside the 14-day window, annual plans are non-refundable for the remainder of the term, but you keep access until it ends.
Automatic renewal
Plans renew automatically unless cancelled before the renewal date. We email a reminder before annual renewals.
What is non-refundable
- Charges older than 14 days on a given plan.
- Usage-based or metered add-ons that have already been consumed.
- One-time setup, onboarding, or professional-services fees once work has begun.
- Third-party fees passed through at cost.
How to request a refund
Email hi@wysera.ai from the address on your account, or open a ticket from Request Support. Include your account email and the charge you want refunded. We review requests within 3 business days and process approved refunds within 5–10 business days, depending on your bank.
Disputes & chargebacks
Please contact us before filing a chargeback — we can almost always resolve billing issues faster directly. If a chargeback is filed, we may pause the account while it is investigated.
Contact
Questions about billing or refunds? Email hi@wysera.ai or write to Wysera HQ Ltd, 8 The Green, Suite A, Dover, DE 19901, USA. This policy does not affect statutory rights you may have under applicable consumer law.