The five agentic maturity bands
Most teams jump from Manual straight to Assisted by buying AI helpers. The gap that matters is between Assisted and Agentic, where one agent starts owning the loop instead of nine separate helpers handing off broken JSON.
- Manual (0 to 15): Your team does the work. AI is barely present. You're paying for tools that should pay you.
- Augmented (15 to 40): AI helpers exist inside individual tools. No agent owns the cross-app loop.
- Assisted (40 to 65): AI is helping. Agents aren't running yet. You're still spending time on glue.
- Agentic (65 to 85): Agents handle the load. A few manual seams left.
- Fully Agentic (85+): You're at the frontier. Most platforms can't claim this.