Feature 04
ShippedCalls
An AI voice agent that pitches, then writes the record
It does not just dial. It arrives briefed and leaves notes.
Most voice AI is a dialer with a script. This one is briefed from the CRM record before the call, whispers to the rep while it is happening, and writes the transcript, disposition and next action back onto the same object the campaign and the chatbot already wrote to.
The difference
Everywhere else
A separate dialer product with its own login, whose call logs live in a system somebody has to reconcile against the CRM later, if ever.
Wysera
A voice agent number provisioned per workspace, live transcription, and every artifact of the call landing on the record rather than in a call log.
The mechanism
How it actually works.
Six mechanisms, each one a thing that runs. A capability claim without one is a slogan.
- 01
Briefed before it dials
A call-brief route assembles the account context so the first sentence is not generic.
- 02
Assisted while it talks
A live-assist route runs against the live transcript as a copilot mid-call.
- 03
Transcribed as it happens
Streaming transcription, with recordings retained under the workspace policy.
- 04
Wrapped when it ends
A wrap route writes the summary, the disposition and the next action to the record.
- 05
One number, one workspace
A unique voice-agent number per workspace, enforced at the database level.
- 06
Compliant by design
Consent windows and recording retention are treated as product rather than paperwork.
Check it against your own workspace.
The mechanism is the claim, and the claim is checkable. Bring your own data and see what it does.